Summary
According to MarketIntellica, the Global Contact Center Market is estimated to reach xxx million USD in 2020 and projected to grow at the CAGR of xx% during the 2021-2026. The report analyses the global Contact Center market, the market size and growth, as well as the major market participants.The analysis includes market size, upstream situation, market segmentation, market segmentation, price & cost and industry environment. In addition, the report outlines the factors driving industry growth and the description of market channels.The report begins from overview of industrial chain structure, and describes the upstream. Besides, the report analyses market size and forecast in different geographies, type and end-use segment, in addition, the report introduces market competition overview among the major companies and companies profiles, besides, market price and channel features are covered in the report.
Following are the key players profiled in the study: - Teleperformance
- Alorica
- Convergys
- Atento S.A
- Sykes Enterprises
- Arvato
- Serco Group
- Acticall (Sitel)
- Transcom
- TeleTech
- Concentrix (SYNNEX)
- HKT Teleservices
- Comdata Group
- On-Premise Type
- Cloud-based Type
- Others
Segmentation by applications in Contact Center market: - Telecommunication
- BFSI
- Government and Public Sector
- Healthcare and Life Sciences
- Retail and Consumer Goods
- Others
Segmentation by region: - Asia Pacific
- North America
- Europe
- South America
- Middle East & Africa
Table Of Content
Table of Content
1 Industrial Chain Overview
1.1 Contact Center Industry
1.1.1 Overview
Figure Contact Center Picture List
1.1.2 Characteristics of Contact Center
1.2 Upstream
1.2.1 Major Materials
1.2.2 Manufacturing Overview
1.3 Product List By Type
1.3.1 On-Premise Type
1.3.2 Cloud-based Type
1.4 End-Use List
1.4.1 Demand in Telecommunication
1.4.2 Demand in BFSI
1.4.3 Demand in Government and Public Sector
1.4.4 Demand in Healthcare and Life Sciences
1.4.5 Demand in Retail and Consumer Goods
1.4.6 Demand in Others
1.5 Global Market Overview
1.5.1 Global Market Size and Forecast, 2016-2026
Figure Global Market Size and Forecast with Growth Rate, 2016-2026
1.5.2 Global Market Size and Forecast by Geography with CAGR, 2016-2026
Table Global Market Size and Forecast by Geography with Growth Rate, 2016-2026
1.5.3 Global Market Size and Forecast by Product Type with CAGR, 2016-2026
Table Global Market Size and Forecast by Type with Growth Rate, 2016-2026
1.5.4 Global Market Size and Forecast by End-Use with CAGR, 2016-2026
Table Global Market Size and Forecast by End-Use with Growth Rate, 2016-2026
2 Global Production & Consumption by Geography
2.1 Global Production & Consumption
2.1.1 Global Production
Figure Global Production Amount Status and Growth Rate, 2016-2020, in Million USD
Table Global Production Amount Status and Growth Rate by Geography, 2016-2020, in Million USD
2.1.2 Global Consumption
Figure Global Market Amount and Growth Rate, 2016-2020, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2016-2020, in Million USD
2.2 Geographic Production & Consumption
2.2.1 Production
2.2.1.1 Asia-Pacific
Figure Asia-Pacific Production Amount Status and Growth Rate, 2016-2020, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
2.2.1.2 North America
Figure North America Production Amount Status and Growth Rate, 2016-2020, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
2.2.1.3 South America
Figure South America Production Amount Status and Growth Rate, 2016-2020, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
2.2.1.4 Europe
Figure Europe Production Amount Status and Growth Rate, 2016-2020, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
2.2.1.5 Middle East & Africa
Figure Middle East & Africa Production Amount Status and Growth Rate, 2016-2020, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
2.2.2 Consumption
2.2.2.1 Asia-Pacific
Figure Asia-Pacific Market Amount and Growth Rate, 2016-2020, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2016-2020, in Million USD
2.2.2.2 North America
Figure North America Market Amount and Growth Rate, 2016-2020, in Million USD
Table North America Market Amount and Growth Rate by Region, 2016-2020, in Million USD
2.2.2.3 South America
Figure South America Market Amount and Growth Rate, 2016-2020, in Million USD
Table South America Market Amount and Growth Rate by Region, 2016-2020, in Million USD
2.2.2.4 Europe
Figure Europe Market Amount and Growth Rate, 2016-2020, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2016-2020, in Million USD
2.2.2.5 Middle East & Africa
Figure Middle East & Africa Market Amount and Growth Rate, 2016-2020, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2016-2020, in Million USD
3 Major Manufacturers Introduction
3.1 Manufacturers Overview
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2018
3.2 Manufacturers List
3.2.1 Teleperformance Overview
Table Teleperformance Overview List
3.2.1.1 Product Specifications
3.2.1.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Teleperformance (Production Amount (Million USD), Cost, Gross Margin)
3.2.1.3 Recent Developments
3.2.1.4 Future Strategic Planning
3.2.2 Alorica Overview
Table Alorica Overview List
3.2.2.1 Product Specifications
3.2.2.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Alorica (Production Amount (Million USD), Cost, Gross Margin)
3.2.2.3 Recent Developments
3.2.2.4 Future Strategic Planning
3.2.3 Convergys Overview
Table Convergys Overview List
3.2.3.1 Product Specifications
3.2.3.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Convergys (Production Amount (Million USD), Cost, Gross Margin)
3.2.3.3 Recent Developments
3.2.3.4 Future Strategic Planning
3.2.4 Atento S.A Overview
Table Atento S.A Overview List
3.2.4.1 Product Specifications
3.2.4.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Atento S.A (Production Amount (Million USD), Cost, Gross Margin)
3.2.4.3 Recent Developments
3.2.4.4 Future Strategic Planning
3.2.5 Sykes Enterprises Overview
Table Sykes Enterprises Overview List
3.2.5.1 Product Specifications
3.2.5.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Sykes Enterprises (Production Amount (Million USD), Cost, Gross Margin)
3.2.5.3 Recent Developments
3.2.5.4 Future Strategic Planning
3.2.6 Arvato Overview
Table Arvato Overview List
3.2.6.1 Product Specifications
3.2.6.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Arvato (Production Amount (Million USD), Cost, Gross Margin)
3.2.6.3 Recent Developments
3.2.6.4 Future Strategic Planning
3.2.7 Serco Group Overview
Table Serco Group Overview List
3.2.7.1 Product Specifications
3.2.7.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Serco Group (Production Amount (Million USD), Cost, Gross Margin)
3.2.7.3 Recent Developments
3.2.7.4 Future Strategic Planning
3.2.8 Acticall (Sitel) Overview
Table Acticall (Sitel) Overview List
3.2.8.1 Product Specifications
3.2.8.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Acticall (Sitel) (Production Amount (Million USD), Cost, Gross Margin)
3.2.8.3 Recent Developments
3.2.8.4 Future Strategic Planning
3.2.9 Transcom Overview
Table Transcom Overview List
3.2.9.1 Product Specifications
3.2.9.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Transcom (Production Amount (Million USD), Cost, Gross Margin)
3.2.9.3 Recent Developments
3.2.9.4 Future Strategic Planning
3.2.10 TeleTech Overview
Table TeleTech Overview List
3.2.10.1 Product Specifications
3.2.10.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of TeleTech (Production Amount (Million USD), Cost, Gross Margin)
3.2.10.3 Recent Developments
3.2.10.4 Future Strategic Planning
3.2.11 Concentrix (SYNNEX) Overview
Table Concentrix (SYNNEX) Overview List
3.2.11.1 Product Specifications
3.2.11.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Concentrix (SYNNEX) (Production Amount (Million USD), Cost, Gross Margin)
3.2.11.3 Recent Developments
3.2.11.4 Future Strategic Planning
3.2.12 HKT Teleservices Overview
Table HKT Teleservices Overview List
3.2.12.1 Product Specifications
3.2.12.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of HKT Teleservices (Production Amount (Million USD), Cost, Gross Margin)
3.2.12.3 Recent Developments
3.2.12.4 Future Strategic Planning
3.2.13 Comdata Group Overview
Table Comdata Group Overview List
3.2.13.1 Product Specifications
3.2.13.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Business Operation of Comdata Group (Production Amount (Million USD), Cost, Gross Margin)
3.2.13.3 Recent Developments
3.2.13.4 Future Strategic Planning
4 Market Competition Pattern
4.1 Market Size and Sketch
Figure Global Market Size and Growth Rate, 2016-2020, in Million USD
Figure Global Competition Sketch Overview
4.2 Company Market Share
4.2.1 Global Production by Major Manufacturers
Table Global Production Amount List by Manufacturers, 2016-2020, in Million USD
Table Global Production Amount Share List by Manufacturers, 2016-2020, in Million USD
Figure Global Production Amount Share by Manufacturers in 2020, in Million USD
4.2.2 Market Concentration Analysis
4.3 Market News and Trend
4.3.1 Merger & Acquisition
4.3.2 New Product Launch
5 Product Type Segment
5.1 Global Overview by Product Type Segment
Table Global Market Status and Growth Rate by Product Type Segment, 2016-2020, in Million USD
5.2 Segment Subdivision by Product Type
5.2.1 Market in On-Premise Type
5.2.1.1 Market Size
Figure Global Market Amount and Growth Rate in On-Premise Type, 2016-2020, in USD Million
5.2.1.2 Situation & Development
5.2.2 Market in Cloud-based Type
5.2.2.1 Market Size
Figure Global Market Amount and Growth Rate in Cloud-based Type, 2016-2020, in USD Million
5.2.2.2 Situation & Development
6 End-Use Segment
6.1 Global Overview by End-Use Segment
Table Global Market Status and Growth Rate by End-Use Segment, 2016-2020, in Million USD
6.2 Segment Subdivision
6.2.1 Market in Telecommunication
6.2.1.1 Market Size
Figure Global Market Amount and Growth Rate in Telecommunication, 2016-2020, in USD Million
6.2.1.2 Situation & Development
6.2.2 Market in BFSI
6.2.2.1 Market Size
Figure Global Market Amount and Growth Rate in BFSI, 2016-2020, in USD Million
6.2.2.2 Situation & Development
6.2.3 Market in Government and Public Sector
6.2.3.1 Market Size
Figure Global Market Amount and Growth Rate in Government and Public Sector, 2016-2020, in USD Million
6.2.3.2 Situation & Development
6.2.4 Market in Healthcare and Life Sciences
6.2.4.1 Market Size
Figure Global Market Amount and Growth Rate in Healthcare and Life Sciences, 2016-2020, in USD Million
6.2.4.2 Situation & Development
6.2.5 Market in Retail and Consumer Goods
6.2.5.1 Market Size
Figure Global Market Amount and Growth Rate in Retail and Consumer Goods, 2016-2020, in USD Million
6.2.5.2 Situation & Development
6.2.6 Market in Others
6.2.6.1 Market Size
Figure Global Market Amount and Growth Rate in Others, 2016-2020, in USD Million
6.2.6.2 Situation & Development
7 Market Forecast & Trend
7.1 Regional Forecast
Table Global Market Forecast by Region Segment 2021-2026, in Million USD
7.2 Consumption Forecast
7.2.1 Product Type Forecast
Table Global Market Amount by Product Type Segment 2021-2026, in Million USD
7.2.2 End-Use Forecast
Table Global Market Amount by End-Use Segment 2021-2026, in Million USD
7.3 Investment Trend
7.4 Consumption Trend
8 Price & Channel
8.1 Price and Cost
8.1.1 Price
8.1.2 Cost
Figure Cost Component Ratio
8.2 Channel Segment
9 Market Drivers & Investment Environment
9.1 Market Drivers
9.2 Investment Environment
9.3 Impact of Coronavirus on the Contact Center Industry
9.3.1 Impact on Industry Upstream
9.3.2 Impact on Industry Downstream
9.3.3 Impact on Industry Channels
9.3.4 Impact on Industry Competition
9.3.5 Impact on Industry Employment
10 Research Conclusion
Tables & Figures
List of Tables as follows:
List of Table
Table Global Market Size and Forecast by Geography with Growth Rate, 2016-2026
Table Global Market Size and Forecast by Type with Growth Rate, 2016-2026
Table Global Market Size and Forecast by End-Use with Growth Rate, 2016-2026
Table Global Production Amount Status and Growth Rate by Geography, 2016-2020, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2016-2020, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2016-2020, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2016-2020, in Million USD
Table North America Market Amount and Growth Rate by Region, 2016-2020, in Million USD
Table South America Market Amount and Growth Rate by Region, 2016-2020, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2016-2020, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2016-2020, in Million USD
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2018
Table Teleperformance Overview List
Table Contact Center Business Operation of Teleperformance (Production Amount (Million USD), Cost, Gross Margin)
Table Alorica Overview List
Table Contact Center Business Operation of Alorica (Production Amount (Million USD), Cost, Gross Margin)
Table Convergys Overview List
Table Contact Center Business Operation of Convergys (Production Amount (Million USD), Cost, Gross Margin)
Table Atento S.A Overview List
Table Contact Center Business Operation of Atento S.A (Production Amount (Million USD), Cost, Gross Margin)
Table Sykes Enterprises Overview List
Table Contact Center Business Operation of Sykes Enterprises (Production Amount (Million USD), Cost, Gross Margin)
Table Arvato Overview List
Table Contact Center Business Operation of Arvato (Production Amount (Million USD), Cost, Gross Margin)
Table Serco Group Overview List
Table Contact Center Business Operation of Serco Group (Production Amount (Million USD), Cost, Gross Margin)
Table Acticall (Sitel) Overview List
Table Contact Center Business Operation of Acticall (Sitel) (Production Amount (Million USD), Cost, Gross Margin)
Table Transcom Overview List
Table Contact Center Business Operation of Transcom (Production Amount (Million USD), Cost, Gross Margin)
Table TeleTech Overview List
Table Contact Center Business Operation of TeleTech (Production Amount (Million USD), Cost, Gross Margin)
Table Concentrix (SYNNEX) Overview List
Table Contact Center Business Operation of Concentrix (SYNNEX) (Production Amount (Million USD), Cost, Gross Margin)
Table HKT Teleservices Overview List
Table Contact Center Business Operation of HKT Teleservices (Production Amount (Million USD), Cost, Gross Margin)
Table Comdata Group Overview List
Table Contact Center Business Operation of Comdata Group (Production Amount (Million USD), Cost, Gross Margin)
Table Global Production Amount List by Manufacturers, 2016-2020, in Million USD
Table Global Production Amount Share List by Manufacturers, 2016-2020, in Million USD
Table Global Market Status and Growth Rate by Product Type Segment, 2016-2020, in Million USD
Table Global Market Status and Growth Rate by End-Use Segment, 2016-2020, in Million USD
Table Global Market Forecast by Region Segment 2021-2026, in Million USD
Table Global Market Amount by Product Type Segment 2021-2026, in Million USD
Table Global Market Amount by End-Use Segment 2021-2026, in Million USD
List of Figures as follows:
List of Figure
Figure Contact Center Picture List
Figure Global Market Size and Forecast with Growth Rate, 2016-2026
Figure Global Production Amount Status and Growth Rate, 2016-2020, in Million USD
Figure Global Market Amount and Growth Rate, 2016-2020, in Million USD
Figure Asia-Pacific Production Amount Status and Growth Rate, 2016-2020, in Million USD
Figure North America Production Amount Status and Growth Rate, 2016-2020, in Million USD
Figure South America Production Amount Status and Growth Rate, 2016-2020, in Million USD
Figure Europe Production Amount Status and Growth Rate, 2016-2020, in Million USD
Figure Middle East & Africa Production Amount Status and Growth Rate, 2016-2020, in Million USD
Figure Asia-Pacific Market Amount and Growth Rate, 2016-2020, in Million USD
Figure North America Market Amount and Growth Rate, 2016-2020, in Million USD
Figure South America Market Amount and Growth Rate, 2016-2020, in Million USD
Figure Europe Market Amount and Growth Rate, 2016-2020, in Million USD
Figure Middle East & Africa Market Amount and Growth Rate, 2016-2020, in Million USD
Figure Global Market Size and Growth Rate, 2016-2020, in Million USD
Figure Global Competition Sketch Overview
Figure Global Production Amount Share by Manufacturers in 2020, in Million USD
Figure Global Market Amount and Growth Rate in On-Premise Type, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in Cloud-based Type, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in Telecommunication, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in BFSI, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in Government and Public Sector, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in Healthcare and Life Sciences, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in Retail and Consumer Goods, 2016-2020, in USD Million
Figure Global Market Amount and Growth Rate in Others, 2016-2020, in USD Million
Figure Cost Component Ratio
